We're here to ensure your TeaTsy experience is thoughtful and seamless.
For order tracking, Please visit link below
Returns or general customer support, email us at
For wholesale orders, product inquiries or collaboration requests, contact our Commerce team at
If you don't receive a prompt response (rare, but emails do get lost!), feel free to also reach out through direct message on Instagram or Facebook (see link below).
We strive to thoughtfully care for any need within 24 hours.
Please be well - we look forward to enhancing your tea journey and community in any way we can.
Service hours: Mon-Sat 9 am to 6 pm EST.
TeaTsy (Hong Kong) Co., Limited
Address: UNIT 510, 5/F, KAM TEEM INDUSTRIAL BUILDING,
135 CONNAUGHT ROAD WEST, SAI WAN, HONG KONG
